General Help and Support – please use the form below to describe the situation or you can call BlackSoftware.com at (617)-942-1301 M-F from 9:00am – 5:00pm Eastern Boston USA f0r assistance, or email sales (at) blacksoftware.com anytime.
Terms and conditions of Blacksoftware.com sales. – We will replace the item or refund your money when a digital download product fails to install, open or work for you. Physical item refund requests are handled on a case by case basis. Labor and consulting service refunds are handled on a case by case basis. Subscription refund request are handled on a case by case basis. Not all refund requests are granted. When a refund is made we may deduct 15% from the listed price of the item when you purchased it from us, or some percentage less than 15% will be deducted to cover processing fees..